11.08.2005

problems with Dell M5200 or Lexmark/IBM printers and MS Office apps

any office program: word, excel, outlook, (winword.exe, excel.exe, outlook.exe)
dell printer m5200 "program error" "generated errors"
right-click properties on printer:C:\winnt\explorer.exe -Function address 0x77fcb21d caused a protection fault. (exception code 0xc0000005)Some or all property page(s) may not be displayed.
http://www.msusenet.com/archive/topic.php/t-1870972607.html
http://support.microsoft.com/kb/908506 -- 891861 update causes problems for driver
delete printer, then had to stop/start spooler, delete driver, and reconnect to printer.

Entry from C:\Documents and Settings\All Users\Documents\DrWatson\drwtsn32.log. Look at the ascii output in the raw stack dump... reference to lexsetprinter lead me to believe it was a print driver issue.***********************************************


Raw Stack Dump
0012c640 ea ac fc 77 c8 00 00 00 - 50 06 a9 01 00 00 13 00 ...w....P.......
0012c650 a8 06 a9 01 50 00 00 00 - 10 c8 12 00 cc c4 01 10 ....P...........
0012c660 00 86 04 10 05 00 00 00 - 06 00 00 00 c0 c7 12 00 ................
0012c670 50 00 00 00 20 07 a9 01 - a8 06 a9 01 50 06 a9 01 P... .......P...
0012c680 0a 00 09 00 00 00 13 00 - 05 00 00 00 00 c6 12 00 ................
0012c690 1e a3 d3 77 f8 c7 d5 77 - 78 01 a9 01 78 01 a9 01 ...w...wx...x...
0012c6a0 b4 83 80 77 28 c6 12 00 - f4 c7 12 00 f4 c6 12 00 ...w(...........
0012c6b0 64 7e fb 77 78 16 f8 77 - ff ff ff ff 04 c7 12 00 d~.wx..w........
0012c6c0 fb 92 57 7c 00 00 13 00 - 00 00 00 00 40 41 15 00 ..W........@A..
0012c6d0 8c c8 12 00 c4 06 a9 01 - 03 00 00 00 00 00 00 00 ................
0012c6e0 00 00 00 00 c8 c6 12 00 - 00 00 00 00 d0 c6 12 00 ................
0012c6f0 f4 c7 12 00 f4 c7 12 00 - 54 1f 5c 7c 80 24 57 7c ........T.\.$W
0012c700 ff ff ff ff 2c c7 12 00 - 76 43 80 77 40 41 15 00 ....,...vC.w@A..
0012c710 34 02 81 77 40 41 15 00 - 8c c8 12 00 c4 06 a9 01 4..w@A..........
0012c720 50 06 a9 01 40 41 15 00 - 05 00 00 00 04 c8 12 00 P...@A..........
0012c730 ab 9f 59 7c 74 02 00 00 - 01 00 00 00 66 d9 01 10 ..Yt.......f...
0012c740 74 02 00 00 5a d9 01 10 - 8c c8 12 00 c4 06 a9 01 t...Z...........
0012c750 50 06 a9 01 74 02 00 00 - 47 00 6c 00 6f 00 62 00 P...t...G.l.o.b.
0012c760 61 00 6c 00 5c 00 4c 00 - 65 00 78 00 53 00 65 00 a.l.\.L.e.x.S.e.
0012c770 74 00 50 00 72 00 69 00 - 6e 00 74 00 65 00 72 00 t.P.r.i.n.t.e.r.


1 comment:

Randy Bowman said...

Hey, thanks for your post. This happened at one of the offices I'm a tech for, and your post showed up in a quick google search for "M5200" and the error code, pointing me straightaway to the MS Hotfix for the Hotfix.